WildFreak nutrition

SHIPPING

Peninsula Shipping: FREE Shipping on orders over €24.95 - €3.5 shipping costs on orders under €24.95 - Delivery in 24 hours. Balearic Shipping: FREE Shipping on orders over €24.95 - €3.5 shipping costs on orders under €24.95 - Delivery in 24/48 hours.

RETURNS

Returns How does returning an order work? If you've changed your mind about your order, don't worry. At WildFreak we accept returns within 30 calendar days from the date of confirmation and purchase in our store. Please note that the products to be returned must be in the same condition in which they were received: unopened and with the original packaging and box. If you have purchased a pack, all the products that make up the pack must be returned, since the pack itself is considered a product. At the time of processing the return you can choose between receiving a refund or a discount coupon for the value of the returned products so that you can use it on your next purchase. In these cases WildFreak will refund the customer the amount of the products received, but not the shipping costs, if any, of the original order. Once we receive the products back, we will check that everything is correct and we will contact you to arrange either a refund or a discount coupon. The customer must be responsible for the shipping costs that may arise from returning the order with the exception of the following cases: the order is received in poor condition due to incidents during transportation, the product does not match the purchased product. In that case we take care of everything, including the shipping costs incurred for the return. Refund Policy WildFreak will make every effort to refund the customer as quickly as possible. However, WildFreak has the right to refund within a maximum period of 15 days, counted from the moment the product arrives returned to our warehouse. If the payment was made by credit card, the refund will be made to the account associated with said card and will appear on the next statement of the same. The customer can also choose the option to be reimbursed using a discount coupon, regardless of the payment method used in the original order. The coupon is valid for 12 months from the date of its creation. Once this period has ended, no type of refund can be made. In order to offer you better service, contact us at info@wildfreak.es, send us your order information and we will help you with your return.

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