SASCHA FITNESS ESPANA

SHIPPING

General information Personalized attention hours: Monday to Thursday from 9:00 a.m. to 1:30 p.m. and from 3:00 p.m. to 6:00 p.m. Friday from 9:00 a.m. to 1:30 p.m. *During the months of July and August we will only serve from 9:00 a.m. to 1:30 p.m. :00 to 13:00 Email: info@saschafitness.eu Sascha Fitness Spain will deliver orders throughout Spain except Ceuta and Melilla (including the Balearic Islands and the Canary Islands) through the Seur agency. To find out about the coverage that Seur offers, contact it directly. Before finalizing the purchase, we suggest you verify the complete delivery address, to avoid setbacks with the parcel due to common errors, verify that your address has: - Street - Number - Floor and door (if necessary) - Municipality - CP - Contact telephone number. If necessary, you can also specify some references or details. Once the package has left our facility, we will not be able to make any changes to the address. Processing Time Orders are processed and shipped the next business day after confirmation of your purchase. Please note that we do not ship on weekends or holidays. Once the process of preparing your purchase is completed, the tracking number is generated and will be provided to you via email to the email address registered at the time of making the purchase. Shipping time The estimated delivery time will be 1 to 4 business days depending on the workload of both Sascha Fitness España and Seur, which may lead to additional delays on designated dates such as Christmas or Black Friday. If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day of confirmation of your purchase. Delivery will be made to the address indicated and could vary according to Seur policies (consider that there are areas in which parcel stores do not have daily deliveries, check the policies directly with Seur). Delivery schedules depend exclusively on Seur. Take into account that certain eventualities such as weather, transportation delays, invalid/incomplete addresses, or high seasons may cause delays in package deliveries. Shipping cost The cost of shipping our products is €2.99 throughout Spain (except the Canary Islands). Shipping will be free for purchases of 2 products or more. For shipments to the Canary Islands, contact directly info@saschafitess.eu Delayed packages Sascha Fitness España is not responsible for packages delayed by the corresponding parcel company. The customer must follow up and file a report with the parcel customer service number so that they can assume responsibility and report the reasons for the delay, as well as the location of the package. If the tracking of your shipment does not indicate movement or change of status after 3 business days, you must initiate a claim on the parcel website. If you have a claim and your problem persists or is a specific case, please contact the Sascha Fitness Spain team at info@saschafitness.eu so that we can provide you with the necessary support. Delivery exception If someone is not found to receive the merchandise, the courier provider will make another visit to your home. If during that visit it cannot be delivered, the product will be located in an office of the courier company for a period of time. determined according to the policies of each messaging service. Please call the customer service number of the corresponding parcel service to schedule delivery or collection at the offices since when the storage time expires and if the package is not picked up, it will be returned to its origin. Incorrect address We are not responsible for shipments made to incorrect addresses, orders are sent to the address specified by the customer at the time of entering their data, so it is the customer's responsibility to verify your personal data before finalizing the purchase and contacting the parcel in case of any error in your shipping information. We appreciate your collaboration and fully respect your right to privacy; The information you provide us is used to process your order; Rest assured that, under no circumstances, will we share your data with third parties.

RETURNS

We cannot make changes or returns on nutrition products (proteins, amino acids...) unless the customer receives an incorrect or damaged product. The criteria for making an exchange or return are listed below: 1. Having received an incorrect or defective item. 2. The deadline to request a return or exchange of the product is within 15 calendar days from the moment the product is delivered. Returns caused by error in product selection (flavor, size, etc.) are not accepted, so we suggest that you check your shopping cart before completing the payment. 3. The product must be new, closed, in perfect condition, and in its original box. 4. To proceed with the return, an email must be sent to: info@saschafitness.eu with the following information: Full name of the customer Order Number Mobile phone number Name of the product Date of when the purchase was made Photographs or video of the defect, if any. Reason for returning the product 5. You must wait for email confirmation to begin the return process, which will be processed in approximately two business days. - The return costs will be borne by Sascha Fitness Spain only if the return is due to our error in shipping (mentioned above). - Sascha Fitness Spain will send by mail the steps to be followed by the customer to return the product and will wait to physically receive the returned product to prove that it meets the return specifications: That it is within 15 calendar days That the product has not been used That the product is in good condition and in its original packaging That the product matches the order - Once the return is accredited, the product can be exchanged or refunded (It may take up to 2 business days for the return to be credited ). If the product meets the specifications, the physical exchange of the item will be made. If we do not have the item, a refund will be made for the total amount of the item. In no case will refunds be made to the customer in cash. The refund is made exclusively after payment has been confirmed. - The cost of return due to manufacturing defect or receipt of a damaged product is the responsibility of Sascha Fitness Spain. -For any factory defect you must notify us immediately within the first 3 days after purchase so that we can evaluate the case and follow up. (subject to valuation and resolution by the Sascha Fitness Spain team). We reserve the right to modify or change return policies at any time, so please review them frequently. Changes and clarifications will take effect immediately upon publication on the website. We are not financially responsible for lost packages or sent to an incorrect address if the error was on the part of the customer, so we suggest that before completing the purchase you verify your complete delivery address, to avoid mishaps with the parcel, verify that Its address has a street, exterior #, interior #, department #, Colonia, municipality, delegation, Zip code, if possible some references and a contact telephone number.

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