HX NUTRITION

SHIPPING

Peninsula Shipping: FREE Shipping on orders over €40 - €3.5 shipping costs on orders under €40 - Delivery in 2-3 business days. Balearic shipments are not made.

RETURNS

If you have purchased a product and for any reason you no longer want it and wish to process a return, we recommend that you contact our Customer Service department. However, you must take into account the following points: - Shipping costs to our warehouses will be borne by the customer, as long as the product is in perfect condition. -The returned product must be as it was received, with its original labeling, unbroken sleeve, and of course, with the induction seal. Once the product is opened, we will not be able to return said product, except if the product is not in its correct condition. -The period for exercising the right of withdrawal is 7 calendar days from the delivery of the product. -In case of withdrawal, HX Nutrition must refund the full amount of the order. -The refund of the amounts will be made by bank transfer, therefore, you must indicate your account number to the email info@hxnutrition.com Exceptions to the right of withdrawal: The right of withdrawal will not be applicable to contracts that refer to : a) The supply of goods that may deteriorate or expire quickly. b) The supply of goods unsealed by the user and without their original packaging. c) Items identified as gifts acquired for the purchase of an order and that are requested to be returned individually. The right of withdrawal will not apply to contracts that refer to: a) The supply of goods that may deteriorate or expire quickly. b) The supply of goods unsealed by the user and without their original packaging. c) Items identified as gifts acquired for the purchase of an order and that are requested to be returned individually. If it is a return because you no longer want or like the product (withdrawal), you will have to pay for it. If the product is broken or in poor condition, HX Nutrition will be responsible for the logistical costs derived from the return. Careful! If you receive your order hit/wet/etc, this is the responsibility of the transport agency, therefore, it is important that you follow the following steps: 1. Notify on the carrier's delivery note that the order has arrived broken or in poor condition. 2. Do not throw away the product. 3. Take photos of each of the damaged references and send them to the Mirakl chat along with the batch number. In this way, we will be able to make the claim to the agency in the appropriate period. 4. We will be responsible for notifying both the agency and the client of everything, that is, there will be no need for the client themselves to speak with the agency. It is very important to know that you must follow these steps as they are explained, since if this is not the case, the agency will not take charge and we will not be able to exchange the damaged products.

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