Big Hub

SHIPPING

Shipping to the peninsula: - FREE shipping on all orders. - Delivery in 5 or 7 days. No shipments are made to the Balearic Islands.

RETURNS

Return conditions How long can a marketplace product be returned? Products sold by third parties on may also be returned within 60 days of delivery of the order. What are the return conditions for marketplace products due to withdrawal? In order to make use of the right of withdrawal, it is necessary that the product be returned in its original packaging along with the invoice and all its components. Before returning the product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport. The Client will be responsible for the decrease in value of the product resulting from handling it other than that necessary due to its nature, characteristics or operation. Likewise, in case of withdrawal, it will be the customer who must send the product to the seller and who will assume the return costs. On some occasions, the seller may collect the product at the customer's home, after which he will reimburse it, subtracting the costs of returning the order. What are the return conditions for other cases? Non-desistance. When the return is not due to withdrawal, but due to manufacturing defects, exercise of the warranty, etc., the seller may provide a return label to the customer so that they can send the product to the seller's facilities (at no cost to the customer) or Well, you can manage the collection of the product at the customer's home at the agreed time. How can you return a marketplace product? For purchases of products sold by third parties you can request a return through My Orders, accessing the order you are interested in returning and clicking on the "return" button (note that in order for you to see this "return" option, first you will have to mark the order as "received"). From here, you can indicate the units you want to return, if you have purchased more than one, and the reason for the return. The seller will contact the customer and tell him how to proceed to carry out the preparation, collection, verification and refund of the order. The return will include the total amount of the purchase, including, where applicable, shipping costs, and will be made in the same payment method with which the product was purchased. What marketplace products cannot be returned? In general, almost all products can be returned as long as they are unused and in perfect condition: in their original packaging along with all components and manuals. There are some exceptions to the right of withdrawal: Returns of products manufactured or created at the customer's request or to measure, such as custom computers, custom mattresses, personalized products and similar, will not be accepted, unless they are due to manufacturing or transportation defects. Returns of food or flowers/plants will also not be allowed. Finally, for health and hygiene reasons, hair accessories, underwear, body products, etc. cannot be returned. The return of large-volume appliances, refrigerators, washing machines, etc., is subject to prior verification of the product by the authorized Technical Assistance Service.

BIGhub Store BIGhub Store brings together the best suppliers in Europe. We offer the most complete range of products with quality delivery, excellent price guarantee and efficient service. We are present in the main European Marketplaces to bring the best offers to our clients, who can count on the first integration tool in Europe in the largest sales platforms.

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