Luck

SHIPPING

Shipping to the peninsula: - FREE shipping on all orders. - Delivery in 2/3 working days. No shipments to the Balearic Islands.

RETURNS

You have 30 days to request a return, from the date of delivery of the order by the transport company. -Exchanges and returns of LUCK products are not available in Bulevip stores and warehouses. - To manage the return, contact the Bulevip department, indicating if you want a size change or a refund of the amount. Information on the condition of the product: IT CANNOT HAVE BEEN USED The returned products must be in perfect condition, without signs of use, without cleat marks, with the labels on and in their original packaging. Information about size changes: 1. Size changes are FREE. 2. To process the return of the item: CONTACT THE BULEVIP SERVICE CENTER or Go to Bulevip.com and click on “HELP” 3. Select the third option, “Contact our User Relations Center” 4. Next, select the “email” option and select the “MARKETPLACE” category 5. Remember to enter your order number, you will find it in the email creating your order, you will easily identify it since it begins with “ES” followed by 10 digits and leave in writing the reason for the return and the size you want us to send you. 6. Within a few business hours, two labels will arrive at the Bulevip message center, the returns report and the shipping label. 7. You must fill out the returns form and put it inside the box. 8. The shipping label, you must stick it on top of the box so that the carrier can pick it up. 9. After the request, the carrier will come to your home to give you the number requested in the size change and collect the shoes you wish to return. Information on refund of the amount: 1. If you do not make a size change and want a refund of the amount, the costs of returning the product are the responsibility of the customer. 2. To process the return of the item: CONTACT THE BULEVIP SERVICE CENTER or Go to Bulevip.com and click on “HELP” 3. Select the third option, “Contact our User Relations Center” 4. Next, select the “email” option and select the “MARKETPLACE” category 5. Remember to enter your order number, you will find it in the email creating your order, you will easily identify it and leave in writing the reason for the return and that you want the amount refunded. 6. Returned products must be in perfect condition, without signs of use, without cleat marks, with labels on and in their original packaging. 7. Put the shipping note and a note that says: Refund of the amount inside the box. 8. If you do not have a shipping note, write down the order number on a sheet of paper and a note that says: Refund of the amount. 9. Package your items safely, in the original box. 10. Send to the indicated address and write down the tracking number. Shipping Address: Luck Cycling Shoes Avd. de Quel Nº55 Arnedo 26580 La Rioja *The maximum refund time from delivery to the transport company is 14 calendar days. *The refund of the amount will be made in the same payment method.

LUCK® is a company located in the New Cycling Technologies sector. With more than 25 years of experience in the international cycling sector, we create products and solutions characterized by their innovation and creativity that allow cyclists to improve their performance and increase their passion for this sport. To achieve this, we have a young and experienced team willing to go where the needs of our clients require. Now more than ever, we are able to offer shoes and other products for professional and amateur cycling. Products that stand out for their technology, quality and competitive prices. Our international presence is evident in hundreds of points of sale throughout the world. Our philosophy is based on attending to the personalized needs of each client, being their technological partner to help them improve the performance of their efforts and successfully take them to the goal. LUCK® is purebred.

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